We recommend at least 48 hours in advance in order to have our cleaners guaranteed to be scheduled. Otherwise, if you have a last minute need, we will go above and beyond to find a cleaner to accommodate  your needs but we cannot guarantee availability sooner than 48 hours. 

First time clients who haven’t had their home cleaned professionally within the last month will need to add the First Time Clean option in the Extras section in order to give our crew members the time they need to achieve the high-quality results we’re known for. Our Standard Clean includes the following: 

Living Areas & Bedrooms

Vacuum/sweep/mop
Remove cobwebs
Dust all surfaces and items
Dust ceiling fans, light fixtures, blinds, and vents
Dust baseboards & window sills
Make beds
Switch plates cleaned
Doorknobs cleaned and disinfected

Bathrooms

Counters, sinks, showers, bathtubs, fixtures cleaned and disinfected
Toilets cleaned and disinfected
Floors cleaned and disinfected
Mirrors cleaned
Dust ceiling fans, light fixtures, blinds, and vents
Dust baseboards & window sills
Exterior of cabinets and drawers cleaned
Remove cobwebs
Carpeting vacuumed
Empty trash, wipe down trash can
Switch plates cleaned
Doorknobs cleaned and disinfected

Kitchen

Sweep/mop
Thorough dusting
Remove cobwebs
Sinks, fixtures, counters cleaned and disinfected
Exterior of appliances cleaned
Exterior of cabinets and drawers cleaned
Microwave cleaned and disinfected, inside and out
Dust ceiling fans, light fixtures, blinds, and vents
Exterior of range hood cleaned
Stove top, burners, drip pans, and knobs cleaned
Stainless steel polished
Empty trash, wipe down trash can
Switch plates wiped down
Doorknobs cleaned and disinfected

Yes we do! If you are in need of concierge services while you are out of town or otherwise, we offer a minimum two hour service to help our clients stock fridges, organize, water plants, feed pets, or other tasks. Our fee is $55 per hour with a 2-hour minumum

We are a local service company that is focused on short term rental and residential cleaning. We provide scheduled, high-quality cleaners for your residential properties allowing you to focus on your life rather than cleaning. We manage  cleaners and cleanings so you can sit back and relax. 

Yes! Our cleaners bring everything needed for your cleaning. However, we do not supply laundry detergent, dishwasher soap, or trash can liners so if those are needed, just tell us where they are stored so that our cleaners may access. 

We understand, sometimes guests may cancel last minute or life comes up. We do not have a cancellation fee if you cancel at least 24 hours before a cleaning. For cancellations after 4 pm the day before cleaning or on the same day, a cancellation fee will apply.

Most of our bookings are online, so we take extra security measures to be sure each payment is encrypted and secure. Our booking page is protected by extended validation SSL. Our booking form has it’s own layer of 256 bit security. Credit card transactions are processed by Stripe, which also has built in second layer 256 security protocol. Our system uses Stripe as our 3rd party processor and does not store credit card information, only a token that charges the card once service is complete.

Absolutely, all of our cleaners have gone through a rigorous hiring process and are background checked prior to starting with us. We also ask all clients to fill out a review of cleaners after each job and you may switch your cleaner at any time (provided we have others in your service area.) We hire independent domestic workers that take pride in their work and business. If anyone drops below our gold standards, we may stop working with them and actively solicit feedback from customers. 

Absolutely. If you are not 100% satisfied within 24 hours of a clean, just let us know and we will schedule a re-clean of your property within 7 business days.  

Cleaners do their best to arrive as close to checkout time as possible and will complete cleanings by the next check-in time, or your money back. 

It is not required, although sometimes recommended for first time cleans. If you will not be home, we will need entry details and to coordinate check-in times through our office. Feel free to give us a call or we will reach out once you book. 

Cleaners will do their best to keep an eye out for any damages caused by your last guests and are to report any damages asap as well as take pictures. Your cleaners will do their absolutely best to keep an eagle eye out for damages to make sure you’re protected! We are not always aware of previous conditions though, so Maidstown is not responsible for any damages caused by guests which were not reported.

If your guest is upset about a part of the cleaning that should have been done, we can coordinate a cleaner to come back and fix it for the guests. We do our part to make sure our clients are satisfied with a re-clean.  We do our best to make it right by ensuring this policy but if your guest wants to cancel the reservation, unfortunately that’s out of our control and we do not cover any costs due to guest cancellation (in cases of Airbnb or short term cleans).

Yes, as long as you have a washer/dryer and detergent on site that cleaners may access. 

Great! We would like to speak with you to fully understand your needs. You can visit our contact us page and fill out that quick form and someone will get back to you ASAP. Or feel free to scroll down the page and call or email us. 

If you just want to get going, feel free to schedule a turnover cleaning using the booking form button at the top of the page.